RETURN & WARRANTY INFO

RETURNS TO We-vape

Here follows the information on returns at We-vape. Please read this carefully. This warranty is binding and there are no exceptions can be made.

An overview of information:
1. WHERE DO I WARRANTY?
2. RETURN PROCESS
3. CONSUMER
4. NEW, REPLACEMENT OR REPAIR OF PRODUCT
5. HANDLING OF WE-VAPE
6. OTHER NOTES & TIPS
7. CONTACT INFORMATION


1. WHERE DO I HAVE WARRANTY ON?
You have standard 3 months after purchase of the product. Factory warranty rests solely on hardware products, with the exception of Clearomizers, spare glasses, coils (and forms). If there are questions about specific products in terms of warranty, please contact us.


 

1.1 OUT OF MANUFACTURER WARRENTY
It is based on a product solely warranty. Within the period of 3 months, this guarantee effective. The warranty expires automatically when the device has water damage or drop / shock damage. A scratch or something is no issue, but when the device is defective by dropping the unit, the warranty expires. Under water includes "liquid" injury. If liquid is found in the electronics automatically void the warranty. Tip; When you return a device to We-vape, make sure it does not contain any liquid.

1.2 DOA GUARANTEE
The buyer has only warranty on selected products. DOA warranty either "Dead On Arrival" apply between the seller (We-vape) and the buyer. If your products are delivered clearly broken, please contact our customer service.

2. RETURN PROCESS
We-vape is working with RMA form. This is a form that the buyer (you) should fill in. The are some data about the product, but also the buyer. For each product, which sends the buyer to We-vape must be filled in a form. This form must enclose the buyer with the defective product.

2.1 WHAT TO SEND TO
As mentioned above, the buyer must complete an RMA form. This form is one of the three essential documents-vape We must obtain a return. Below you will find further explanations of what should be sent in terms of documentation:

2.1.1 RMA FORM
The buyer needs for each product to complete an RMA form. You can download it here or you ask it to us by e-mail. The following are asked on the form:
1. Name, as known by We-vape
2. Email address, namely receive an email response on returns
Order Number 3. We-vape
4. Product name, model (specification) and color
5. Serial number, warranty code. This is stated on the warranty card (often as a sticker) (more info in Article 3)
6. Video Link, pictures of any damage by video *
7. Explanation of defect.

* Sometimes it's hard to find fault in the unit or is it a case of doubt. When the buyer on video captures what the problem is and this sends a clear video to We-vape (specified on the RMA form if you please), then there will be almost no discussion possible about whether the device is or not broken. This way, the buyer is almost certain that the device needs to be repaired or replaced. If you please upload the video to YouTube and share the video link on the form. You must put the privacy of the video to "not stated". When you set the video to private, we can not see him.

2.1.2 RECEIPT
We would like to receive as a second document the receipt that came with your order. It should also be seen clearly at what the product is.

2.1.3 GUARANTEE CARD / STICKERS
The last essential document that we'd received for each return the warranty card. This is inserted in most devices in the box. Sometimes it would happen that this is stuck to the side of the box. Without this code, there is no guarantee. Could you sell not find where the guarantee code is or are you of the opinion that there is no guarantee code to sit, please contact our customer service. How to best preserve this guarantee code follows in Article 3.

3. CONSUMER (Opinion from We-vape)
When buying a hardware product that is based on warranty, we advise the buyer to secure the guarantee code / serial number on the sales receipt you receive with your product delivered. This code is essential in the warranty process. Without warranty code, you have no warranty.

Warranty Card may contain both a QR code, bar code and krasvak or only contain a barcode, QR code or scratch block


 

4. NEW, REPLACEMENT OR REPAIR OF PRODUCT
In some cases, it may be that your return repaired or can be replaced. You can expect a return device in three different forms:

- NEW: You will receive a new device if the defective unit can not be repaired. You will only receive the equipment that has been repaired, so no charging cables and Clearomizers when you send in a complete kit.
- REPLACEMENT: If the device can not be repaired, but there is at We-vape same device with the same beauty present condition as the device you sent us, you will receive the replacement device.
- FIX: In some cases, to repair the defective unit, you will receive the unit back what you sent. This alone than in acting form.

5. HANDLING OF We-vape
When you submit to us a defective device in accordance with the rules will be viewed on a Wednesday or Saturday. You will almost always receive on Wednesday or Saturday instant message about the status of your return. All returns, regardless of which state they are returned to We-vape, may be sent to the next customer order. You just get the machine with your next order if you have had an email confirming the return section of We-vape.

Wish you receive the product before your next delivery? Please contact Customer Service We-vape. When you choose shipping may be charged for this path.

6. OTHER NOTES & TIPS
- When sending a return to We-vape this does not necessarily mean that you will receive a new one.
- You just get the machine back guarantee based on which, therefore never send chargers and / or Clearomizers along to We-vape
- Always make sure the transmission fluid is free. On some models it is true that there is a fixed clearomizer on it, make sure it is completely empty. It may leak during shipment. If it is leaking during shipment automatically void the warranty.
- When you create a video for the RMA process towards the We-vape, please never use speech issues. We just need a visualization of the problem. Explain it is best to spend on the RMA form
- Never send pictures of defects as a file in an email. They are not viewed. Use for example YouTube.

Do you have any comments about our return process, or you think you can make an improvement, please contact the returns department of We-vape using klantenservice@we-vape.nl

7. CONTACT INFORMATION
Postal returns department RMA:

We-vape
Attn. Returns
Behind the Houttuinen 44
4331 NJ Middelburg
the Netherlands